instacart damaged item

Contains damaged, spoiled, or otherwise unusable items. There are a few concerns for an Instartcart Shopper. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. The company doesnt have a direct email address. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. You might need to get a refund on a whole order, a single item, or a mix of items. Well of course they were I told you that before I got them. Log in to help us get you to the right help quickly. The total came to $257 and Instacart charged me $72 for a tip. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Instacart makes it easy to order from your favorite stores. I reported mine. Too many bad reviews can lead to their account being deactivated. The screen will also display a Reorder, Receipt, and Chat History options. Damaged items. It has been weeks, and was a great factor in me slowing down with Instacart. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. It sucks when customers leave bad directions or add a ton of items after you've started the order. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. Instacart, free membership with hidden fees. When youre logged into the Instacart app, youll first need to find the receipt for your order. I was charged 2 times back to back. I shall report then and hope she doesn't leave a review . You keep giving delivery dates but you don't show up. Unlike some online platforms, Instacart isnt riddled with scams. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. - Instacart, free membership with hidden fees. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. See how much you could be earning. They are not assigned by Instacart. Shattered or cracked glass. Their only way to get a credit is to make the claim. Refused to reverse two of the charges Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. Bank account charged with $223.18 It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. New comments cannot be posted and votes cannot be cast. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. If your order is a fairly large order, odds are shoppers wont want to take it on. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. I stopped doing shopping for Instacart and Shipt. Bank account charged with $223.18 Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. Certain order types (e.g. 4. After receiving their order, theyll go to the Instacart app, give the Shopper a one-star review, and claim their item was damaged. Its been much better. From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. On Dec. 31st I placed a rather large order at my local grocery store. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. But like I said, they are more than generous with their policy. Instacart must re-introduce item commission. 5. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Has anyone else had any customers say they had a damaged item? I asked to speak to a manager, manager busy but would call me in one hour. Well, these items were damaged, not missing. Tap the Orders icon in the bottom right corner. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. Keep Your Receipt! If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. While the company is good at refunding customers for issues, too many refunds can result in a price hike. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Shoppers must deliver to recipients that are 21 or older. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. If you have any item or order issues, please see this article . If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. Out-of-stock items that the shopper refunded before checkout show under Not Charged. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. United States-issued driver's license with photo. Either a Shopper or customer is using Instacarts policies and system to their advantage. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and may expire. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. I WILL NEVER USE YOU AGAIN. Support doesn't care even though I have proof it wasn't damaged. How they treat there employees and refuse to pay them! Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. They charge for membership, service fees, service fee tax, traveling fees and container fees. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. If someone has been burned, theyll usually review. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As with almost any online platform, there are scams on Instacart. They were the only items ordered.. To report a safety incident. They would not honor the listed price on the Instacart web site. But its important to know you can easily request a refund for a variety of reasons both on the Instacart app and mobile web browser. Select Report safety issue under Other issues. Missing or tampered label. Most of these examples constitute Instacart fraud. Begin typing to search, use up and down keys to navigate, enter to select. Wrong, damaged, and missing items are some common issues that some customers report. Bank account charged with $245.00 And it's safecontactless delivery is available. NOTE: Not all item issues automatically trigger a credit. If you notice bot activity, you can report the user to Instacart. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Create an account to follow your favorite communities and start taking part in conversations. Obviously, if you canceled your own order, this wouldnt be a surprise. Between work, picking up the kids, or not feeling like going to the store, grocery delivery services can be a lot of help. Instacart is legitimate, convenient, and safe for shoppers and customers. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. I report but I still know they will get away with it. Click the 3 horizontal lines in the upper left corner and select Your Orders. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. You get lower service fees and save an average of $7 an order with the service. So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund! The best way to avoid Instacart fraud is to be diligent about checking star ratings. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. Cancel. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. Its best to place Instacart shopping orders at a time when you know youll be available to ask questions about the order. 2. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. When placing an order, customers can indicate their replacement preferences. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. Click Report a problem on the relevant order. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. Select Get help on the relevant order. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. As I am with all customers, I was polite, engaging, pleasant and timely. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! In some areas, you can even get alcohol. In my case I'm retired and cannot live on social security. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. If youd rather chat on your schedule, you can make an appointment to speak with an agent. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. Customers can leave instructions before submitting their orders. June and July Ive had unauthorized transactions taken out of my account. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. It's the liars and theives that give Instacart and 'us' a bad rep .. I have been a shopper for Instacart since Jan 2022. Please contact Instacart Care if your alcohol items are damaged. Never again! Click Report a problem on the relevant order. Damaged alcohol items. cracks me up. Desired outcome: THEY ADDED A $10 HEAVY CHARGE! Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. Until last week whereby they have refused to refund . On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. She was skeptical about using the service as it connected her debit card and she is on a limited income. That is OUTRAGEOUS. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. I cancelled the order but why bother rescheduling so that I can get another run-around? Now that things are opening up and a lot of customers have left now the shoppers that were there before or now trying to still make a living are being affected by all of that. We cant deliver alcohol if the customer doesnt meet all delivery requirements. Customers arent charged for items that are out of stock or arent delivered for some other reason. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . When placing an order, customers can indicate their replacement preferences. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Call never materialized, even after emails to instacart. You just select a category for your issue and theyll respond. I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. 5. 3. While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point.

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